Chapter 3.4

Vendor Credits

How to record money a vendor owes you back (goods returned, an allowance, an overcharge) and how to use it to pay one of their bills.

Level Beginner to intermediate Time about 10 minutes to read, 2 minutes per credit You need the vendor's credit memo or return authorisation Edition November 2026 (revised 6 November 2026)
Learning objectives

When you finish this chapter you will be able to:

  1. Enter a vendor credit for an allowance or for goods sent back.
  2. Explain where the credit waits, and the entries it makes.
  3. Use the credit to pay one of the vendor's bills.

Contents

  1. 1What happens in the books
  2. AProcedure A: enter the credit
  3. BProcedure B: use it on a bill
  4. 2Good practice
  5. 3Check your understanding
  6. §Notes
SECTION 1

What happens in the books

A vendor credit is the mirror of a bill. The credit waits in an asset account, Vendor Credits, until it is used:

EventDebitCredit
Credit for 4 bags returned, $76.00Vendor Credits 76.00Merchandise Inventory 76.00
Credit used on bill INV319135Accounts Payable 76.00Vendor Credits 76.00

For returned stock, the credit takes the goods out of inventory. For an allowance or overcharge, it reduces the expense account the purchase was first put on.

PROCEDURE A

Enter the credit

Go to Expenses and click + Vendor credit.

Enter a vendor credit: credit from Alpine Sports Wholesale, credit total 76.00, kept in Assets Vendor Credits, credit date, credit no. RMA-ASW-1107; account lines with the columns Account, Project, Description, Unallowable and Amount, the first proposing Cost of Goods Sold Freight-In; products and services credited with the columns Product or service, Project, Description, Qty, Rate, Unallowable and Amount: Dry Bag 20L, vendor part DB-20 (cut at the box edge), 4 at 19.00, 76.00; Total 76.00 with Save and new and Save
Figure 1. A vendor credit for returned goods. Numbers match the steps. In the items table the columns run Qty, Rate, Unallowable and then Amount, the same way round as the account lines above.
  1. 1

    Choose the vendor 1

  2. 2

    Leave Kept in as Vendor Credits 2

    "The credit waits here until it is used: one of the vendor's bills is then paid from this account, for as much of the credit as the bill takes." The account is made the first time a credit is saved.

  3. 3

    Set the date 3 and the vendor's credit number 4

  4. 4

    Put the credit on the account the purchase went to 5, or on the items sent back 6

    For an allowance on, say, freight, use an account line on Freight-In. For goods returned, click Add products sent back and enter each item, quantity and price 7. A line underneath confirms the stock: "Dry Bag 20L: 84 on hand, 80 after this credit."

    Both tables have a Project column and an Unallowable tick, as on a bill (Chapter 3.2), and Default project for new lines sits under them. Returned stock for the shelves takes no project. If the original purchase was charged to a project, choose the same project here, so the credit lowers that job's cost as well.

  5. 5

    Describe it, attach the credit memo, and save 8

PROCEDURE B

Use it on a bill

  1. 1

    Open the credit

    Use Open the credit to use it on a bill in the banner after saving, or find it on the Expenses list.

  2. 2

    Under the vendor's unpaid bill, click Use $76.00 of the credit on it 1

    Every unpaid bill in the panel has its own link. Alpine has five, so take care to click the one under INV319135.

  3. 3

    Read the confirmation and click Use the credit

    It says exactly what will happen: the credit pays that much of the bill today, from Vendor Credits, and what is left to pay.

Confirmation: Use the credit on bill INV319135? 76.00 of the credit pays the bill today, from Assets Vendor Credits. The bill is left with 21,416.00 to pay. It is recorded as a payment of the bill: deleting that payment gives the credit back. Not now, Use the credit
Figure 4. The confirmation. Deleting the payment later gives the credit back.
Bill INV319135 now Partly paid: 21,416.00 still owed of 21,492.00, 76.00 paid; payment of 11/05/2026, Other, ref. Vendor credit RMA-ASW-1107, from Vendor Credits
Figure 6. The bill afterwards: 1 Partly paid, with the $76.00 shown as a payment from Vendor Credits 2. The rest is paid as usual (Chapter 3.3).
SECTION 2

Good practice

  • Wait for the vendor's credit memo before entering a credit, and use their number. A promise on the phone is not a credit.
  • Use credits on the next payment run. An unused credit is your money sitting with the vendor.
  • A refund by check instead? If the vendor pays you back rather than crediting your account, record the refund as a deposit into the bank on the Vendor Credits account, so the credit is cleared.2
  • Changes leave a trail. Adding, changing or deleting a vendor credit is written to the books' Audit History (Chapter 6.7). A member can delete a credit only with the delete permission for vendor credits; otherwise ask the owner.
SECTION 3

Check your understanding

1. You return 4 bags that cost $19.00 each. What happens to inventory?

Answer

It goes down by 4 bags and $76.00.

2. Where does the $76.00 wait until it is used?

Answer

In the asset account Vendor Credits.

3. After using the credit, how much is left on the $21,492.00 bill?

Answer

$21,416.00.

Notes

  1. Notes give background, exceptions and the reasons behind a rule. ↑
  2. Deposits are covered in Chapter 4.6. ↑

Volume 3: Expenses

  1. 3.1Recording an expense and writing a check
  2. 3.2Entering a bill
  3. 3.3Paying bills
  4. 3.4Vendor credits
  5. 3.5Vendors

All volumes and chapters